What incentives, conflicts or referral benefits should I know about?

Why this question matters

A recommendation is easier to assess when you understand the interests behind it. Ask whether the agency or salesperson receives a benefit from a recommended service, and whether other providers are available. Discuss interests connected with the transaction as well as the marketing package. Record the answer separately from your assessment of whether the service is useful.

What to ask the agent for

Written disclosure of relevant rebates, discounts, commissions and any other financial interest or referral arrangement that could affect recommendations.

Ask to see the relevant disclosure in the actual agreement or supporting form. If an answer is unclear, obtain independent advice before proceeding. A direct question is part of comparing proposals, not an accusation of misconduct.

What a strong answer should include

Direct written disclosure and no defensiveness about independent advice or alternative providers.

What to write down or compare

• The person or organisation receiving a benefit and the service involved.
• The written disclosure, amount or basis of the benefit where applicable.
• Any financial interest in the transaction and the alternatives you can consider.

Relevant NZ seller considerations

Settled explains disclosure of discounts, rebates or commissions on services arranged for and paid for by the seller. Other conflicts can involve separate requirements; check REA's guidance and obtain advice on the particular interest disclosed.